How our service works

We offer pickup and delivery 7 days a week between 8:00 AM and 8:00 PM.

• Pickup:
  When you schedule a pickup, you’ll select a preferred time slot. We’ll arrive within a 2-hour window (one hour before or after your selected time).
  Example: If you choose a 3:00 PM pickup, we’ll arrive between 2:00 PM and 4:00 PM. You’ll receive a reminder to have your laundry ready before your scheduled time.

• Delivery:
  Deliveries are made between 8:00 AM and 5:00 PM, depending on your selected service speed (same-day, next-day, or 2-day turnaround). You’ll be able to choose a preferred delivery time during checkout, and we’ll do our best to meet it. You’ll also receive real-time notifications with estimated arrival times and confirmation once your order is delivered.

You can use clean trash bags, reusable laundry bags, hampers, or any container that’s easy to carry. Just avoid overstuffing or making bags too heavy so we can safely transport and weigh your items accurately.

If you have delicates, dry-clean-only items, or flat-rate pieces like comforters, feel free to place them in a separate bag and label them if possible.

At your scheduled pickup, we’ll collect everything and return your laundry clean, fresh, and neatly folded—ready to put away!

Yes! We offer fully contactless pickup and delivery for your convenience and peace of mind. Simply place your laundry outside your door or in a designated location. When placing your order, please include clear instructions so we know exactly where to find and return your items.

Be sure to have your laundry ready at least one hour before your scheduled pickup time. We’ll send a notification when your order is picked up and again once it’s delivered—no need to be home!

Turnaround time depends on the service you choose:

• Essential Service: Ready in 2 days

• Express Service: Ready next day

• Priority Service: Same-day turnaround (limited availability)

Choose your preferred option at checkout, and we’ll take care of the rest!

We use Kirkland Signature detergent, a highly rated and effective option we trust for fresh, clean results.

If you prefer a fragrance-free option, just let us know—we’re happy to use a Free & Clear detergent at no extra charge.

You’re also welcome to provide your own detergent if you have a specific preference. Just include it with your laundry, and we’ll use it exclusively on your items. Any leftover detergent will be returned to you at delivery.

Absolutely. Your laundry is handled with the utmost care by trained professionals. We never mix your items with other customers' laundry—your clothes are always washed and dried separately.

To ensure the highest standards of cleanliness, each washer and dryer is thoroughly wiped down and sanitized between every client. Your items are safe, secure, and treated with the same care we’d give our own.

We proudly serve the following areas:

Sterling Heights, Shelby Township, Utica, Clinton Township, Roseville, Rochester Hills, Troy, Madison Heights, Auburn Hills, Bloomfield Hills, Birmingham, Clawson, Eastpointe, Grosse Pointe, and surrounding areas. 

​

If you live in a nearby area not listed, feel free to call, text, or email us to check availability—we’re happy to see if we can accommodate you!

​

Please note: If you place an order and are outside of our service area, we may need to cancel your order and issue a refund or charge an additional mileage fee with your acknowledgment. 

Yes—absolutely! We’re a fully customizable laundry service, and we want to do your laundry exactly how you like it. Just include any special instructions in the “Special Requests” section when booking, and we’ll take care of the rest.

​

Here are a few examples of custom requests we can accommodate:

• Hang dry specific items

• Adjust wash or dry temperatures (By default, we wash in cool water and dry on normal/medium heat)

• Keep household members’ laundry separate (We’ll sort, wash, and return items packaged by individual)

 

If you have other preferences—just let us know. We’re here to make laundry personal, convenient, and stress-free.

There’s no minimum weight or load size—you can send just one item if you’d like!

​

We simply have a $30 order minimum, which means if your total comes out to less than $30, the minimum charge still applies. This helps us keep pickup and delivery convenient and sustainable for all orders, big or small.

You can cancel your appointment online anytime more than 1 hour before your scheduled pickup at no charge.​

​

Need to reschedule? No problem! You can reschedule online at any time before your pickup window—no fees or penalties.